Privacy policy

This policy explains how eGuide Singapore collects and uses personal data, in line with Singapore's Personal Data Protection Act (PDPA).

What we collect

Personal data reaches us in three ways:

• The contact form. When you send a message, we receive the name, email address, mobile number and country code, topic and message you enter, together with the page you sent it from and the time.
• Email. If you write to info@eguide.com.sg, we receive what you choose to include.
• Visit records. See "Visit records" below.

We do not offer accounts or newsletters, and we do not use advertising trackers.

How the contact form works

Our contact form is protected by Cloudflare Turnstile, a check that helps stop automated spam. Turnstile runs in your browser when the form loads and sends Cloudflare the technical signals it needs to tell people from bots; it does not ask you to solve puzzles in most cases.

When you submit the form, your message passes through a secure relay that verifies the Turnstile check, stores the message in a database and delivers it by email to the eGuide team's inboxes, including info@eguide.com.sg. If the check fails, the message is not accepted and the form tells you so.

How we use your data

We use what you send only to read and reply to your message, and to keep a record of corrections and suggestions. If your message is about a specific residential project, we may point you to that project's own website. Your data is never sold or passed on for anyone else's marketing.

Retention

Messages received through the form are kept in the relay's database for up to 12 months and then deleted. Emails stay in our inbox only while we deal with your message.

Visit records

When someone opens a page on eguide.com.sg, a short record is made on our own domain: the IP address, an approximate location derived from it, the network provider, the type of browser, the page opened, the page that linked to it, and the time. The record helps us understand which guides are read and protect the site from misuse. It sets no cookie, it is not shared with advertisers, and it is deleted automatically 90 days after it is made.

Your rights

Under the PDPA you may ask what personal data we hold about you, ask us to correct it, and withdraw consent for its use. Send any such request to info@eguide.com.sg and we will reply by email.

Updates to this policy

This policy can be revised from time to time; check the date at the foot of the page for the latest revision.

Last updated 15 November 2026